‘We’ll give Chase Auto Finance a chance’: A glimpse at the future of finance
The first thing Chase has to do is get a better handle on the $30bn it has borrowed in the past five years.
The company has raised $2.8bn from $11bn in private equity firms including Blackstone Group, Carlyle Group and Andreessen Horowitz.
Chase’s net debt was $4.6bn at the end of 2017.
That was $2bn less than its $10bn debt to equity investors in 2015.
But it has more than $7bn in credit line, meaning the bank can borrow more.
“We have a very good understanding of what our customers want, and what we can provide,” chief executive Mark Williams said in an interview last month.
“But we don’t have a great understanding of our ability to deliver on that.”
Chase also faces a major challenge.
Its business model is largely driven by consumer credit.
The average consumer borrows about $100 a month.
That is a lot of money, and Chase wants to make sure that customers can pay it back.
It has been doing a lot better at reducing the amount they owe.
However, its customers have complained about its handling of credit card fees, and about how its balance sheet has been stretched to cover the company’s debts.
Chase says it will do a better job of controlling fees, but some of its customers are unhappy about that.
Chandler said it would not do anything to hurt the consumer.
“We’re very conscious of the fact that we’re dealing with consumers who have a hard time making payments, and we want to make it as easy as possible for them to get money back,” Williams said.
“It’s really about delivering value to them.”